Privacy Policy
1. Introduction
At Therapy4Good, we are committed to protecting the privacy and confidentiality of the people we support. This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We provide compassionate allied health services for adolescents, adults and older people living with disability, injury, neurological conditions and age‑related challenges. Protecting your information is an essential part of delivering safe, respectful and person‑centred care.
2. What Personal Information We Collect
We may collect the following types of information:
- Identity details (name, date of birth, contact information)
- Health and clinical information relevant to therapy services
- NDIS or funding information (plan details, goals, support coordinators)
- Referral information from other providers or family members
- Service records (session notes, assessments, reports)
- Website enquiries (contact form submissions, email correspondence)
- Administrative information (billing, scheduling, consent forms)
We only collect information that is reasonably necessary for providing allied health services.
3. How We Collect Information
We collect personal information through:
- Direct communication with you (in person, phone, email, website forms)
- Referrals from health professionals, support coordinators or family
- Assessments, therapy sessions and clinical documentation
- Our website, when you submit an enquiry or request contact
Where appropriate, we will seek your consent before collecting information from third parties.
4. Why We Collect Personal Information
We collect personal information to:
- Provide safe, effective and personalised therapy services
- Understand your goals, needs and daily routines
- Prepare assessments, reports and recommendations
- Communicate with you, your family, and your support network
- Meet legal, clinical and professional obligations
- Manage appointments, billing and administration
5. How We Use and Disclose Information
We may share information with:
- Your nominated family members or carers
- Support coordinators, plan managers or NDIS representatives
- Other health professionals involved in your care
- Organisations you authorise us to communicate with
We will not disclose your information to anyone else unless:
- You provide consent
- It is required or authorised by law
- It is necessary to prevent a serious threat to life, health or safety
We do not sell, trade or use personal information for marketing.
6. Data Storage and Security
We take reasonable steps to protect your information from misuse, loss, unauthorised access or disclosure. This includes:
- Secure electronic storage systems
- Password‑protected devices
- Restricted access to client records
- Secure communication practices
If a data breach occurs, we follow the Notifiable Data Breaches scheme requirements.
7. Accessing and Correcting Your Information
You may request access to your personal information or ask us to correct inaccurate details. We will respond within a reasonable timeframe and may require proof of identity.
8. Website Privacy
When you visit our website, we may collect basic analytics information such as page views or browser type. This helps us improve our site but does not identify you personally.
If you submit a contact form, we use the information only to respond to your enquiry.
9. Complaints and Concerns
If you have concerns about how your information has been handled, you can contact us directly. We will work with you to resolve the issue.
If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Contact Us
Therapy4Good
Email: admin@therapy4good.com.au
Location: Adelaide, South Australia